Experience Vacation Splendor

1. Agreement to Terms

By accessing and using Vacation Splendor's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, you are prohibited from using our services.

2. Service Description

Vacation Splendor provides luxury travel planning, booking services, and concierge support. We act as intermediaries between clients and travel service providers including hotels, airlines, tour operators, and activity providers.

3. Booking and Payment Terms

All bookings require a deposit as specified in your travel proposal. Full payment is typically required 60 days before departure unless otherwise specified. Prices are subject to change until full payment is received and confirmed.

4. Cancellation and Refund Policy

Cancellation terms vary by service provider and are detailed in your booking confirmation. Vacation Splendor's service fees are non-refundable after travel planning has commenced. Travel insurance is strongly recommended to protect against unforeseen circumstances.

5. Limitation of Liability

Vacation Splendor acts as an agent for travel service providers and is not liable for acts, errors, omissions, accidents, or delays of such providers. Our liability is limited to the fees paid for our services.

6. Travel Documents and Insurance

Clients are responsible for obtaining valid travel documents including passports and visas. Travel insurance is strongly recommended and may be required for certain destinations or activities.

7. Force Majeure

Neither party shall be liable for any failure to perform due to unforeseen circumstances or causes beyond their reasonable control, including natural disasters, government actions, or other force majeure events.

8. Governing Law

These terms are governed by the laws of New York State, United States. Any disputes shall be resolved through binding arbitration in New York, NY.

Information We Collect

We collect information you provide directly, such as when you request travel planning services, including your name, contact information, travel preferences, and payment details. We also collect usage data through cookies and analytics.

How We Use Your Information

• To provide travel planning and booking services
• To communicate about your travel arrangements
• To process payments and maintain records
• To improve our services and website functionality
• To send relevant travel offers and updates (with consent)

Information Sharing

We share your information with travel service providers necessary to fulfill your bookings. We do not sell personal information to third parties. We may share aggregated, non-personal data for business analysis.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

Your Rights

You have the right to access, update, or delete your personal information. You may opt-out of marketing communications at any time. For EU residents, additional GDPR rights apply as detailed in our GDPR compliance documentation.

Cookies

We use cookies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

Contact Information

For privacy-related questions, contact us at [email protected] or call +1 (212) 555-9847.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand website usage and improve performance
• Functional Cookies: Remember your preferences and enhance user experience
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Cookie Duration

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a specified period or until manually deleted.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Cookies

Some cookies are placed by third-party services we use, such as analytics providers. These are governed by their respective privacy policies.

Contact Us

For questions about our cookie usage, contact us at [email protected].

Digital Millennium Copyright Act Policy

Vacation Splendor respects the intellectual property rights of others and expects our users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Notification

If you believe that material on our website infringes your copyright, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the infringing material and information to locate it on our website
• Your contact information including address, telephone number, and email
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

DMCA Agent Contact

Send DMCA notices to:
DMCA Agent
Vacation Splendor LLC
425 Park Avenue, Suite 2840
New York, NY 10022
Email: [email protected]

Counter-Notification

If you believe material was removed in error, you may submit a counter-notification with the required DMCA elements.

Repeat Infringers

We may terminate accounts of users who are repeat copyright infringers.

Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

Right of Access

You have the right to request confirmation of whether we process your personal data and obtain a copy of your data.

Right of Rectification

You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right of Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.

Legal Basis for Processing

We process personal data based on:

• Consent for marketing communications and optional services
• Contract performance for travel booking services
• Legitimate interests for business operations and website functionality
• Legal obligations for record keeping and compliance

Data Protection Officer

Contact our Data Protection Officer at [email protected] for GDPR-related inquiries.

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority.